Setup Guide
Get Up and Running in 5 Minutes
Follow these simple steps to set up your HouseCall. No tools or technicians needed.
What's Included
Everything in the Box
Your HouseCall Starter Bundle includes everything you need to get started. No additional purchases required.
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HouseCall Device
The main unit with built-in 5G antenna
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Power Adapter
Standard U.S. wall plug included
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Phone Cable (RJ-11)
6ft cable to connect your phone
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Quick-Start Guide
Illustrated step-by-step instructions
Step-by-Step
Setup Instructions
Follow these steps in order. Setup typically takes under 5 minutes.
1
Unbox & Inspect
Remove the HouseCall device, power adapter, phone cable, and setup guide from the box. Lay them out on a flat surface and confirm all items are present before starting.
Tip: Keep the original packaging in case you need to return or exchange the device.
2
Plug in the Power Adapter
Connect the power adapter to the HouseCall device, then plug the other end into a standard wall outlet. The device will power on — the indicator light will flash while it searches for a signal.
Tip: Place the device near a window for the best cellular signal.
3
Wait for Signal
The LED indicator on the front of the device shows signal status. Wait until the light turns green or yellow before connecting your phone. This usually takes 1–2 minutes.
Tip: If the light stays red, try moving HouseCall to a different location — closer to a window or on a higher floor.
4
Connect Your Home Phone
Plug one end of the included phone cable into the PHONE port on HouseCall, and the other end into your home phone or the base of your cordless phone system.
Tip: If you want to use multiple phones throughout your house, plug HouseCall into a wall phone jack instead.
5
Make a Test Call
Pick up your phone handset. You should hear a clear dial tone. Dial a number to make a test call. If the call connects clearly, setup is complete!
Tip: Try calling 611 to reach Consumer Cellular customer service.
6
Set Up Voicemail (Optional)
To set up your voicemail, dial *86 from your home phone and follow the prompts. Voicemail is included with your plan at no extra charge.
Having Issues?
Troubleshooting
Most issues can be resolved in minutes. Here are the most common fixes.
⚠️No dial tone
Check power connection. Ensure the phone cable is firmly connected to both HouseCall and your phone. Restart HouseCall by unplugging for 30 seconds.
⚠️Red signal light / no signal
Move HouseCall closer to a window or exterior wall. Try a higher floor if available. Check consumercellular.com/coverage for your address.
⚠️Static or poor audio
Try repositioning HouseCall for a stronger signal. Check the phone cable for damage and try a replacement cable if available.
⚠️Calls dropping
This is usually a signal issue. Move HouseCall to improve signal strength. If the problem persists, call support at 1-800-297-0954.
Still need help?
Our U.S.-based support team is available 7 days a week.
Ready to Order?
Get the HouseCall Starter Bundle — device + 3 months of service for just $79.00.