FAQ & Support

The HouseCall is a compact device that connects your existing home phone to Consumer Cellular's nationwide 5G cellular network — replacing your copper landline. It plugs into a standard power outlet, and you connect your home phone directly to it. No internet, no cable, no technician needed.

The bundle includes: the HouseCall device, power adapter, phone cable, quick-start setup guide, and 3 full months of unlimited local and long-distance calling service. Free shipping is included. After 3 months, service is just $15.00*/month.

HouseCall works with virtually any standard home phone — cordless phones, corded phones, and multi-handset systems. If it plugs into a standard phone jack (RJ-11), it will work with HouseCall.

No. HouseCall runs entirely on Consumer Cellular's cellular network. You do not need broadband, Wi-Fi, or a cable connection of any kind.

Setup takes about 5 minutes: (1) Plug the power adapter into a wall outlet. (2) Connect your home phone to the HouseCall device using the included phone cable. (3) Wait for the signal indicator light to turn solid. You're ready to call. See our full Setup Guide for step-by-step instructions with photos.

Place HouseCall near a window or in a central area of your home for the best cellular signal. The LED signal indicator on the device shows signal strength — green means excellent, yellow means good, and red means you should try another location.

Yes. If you plug HouseCall into any phone jack in your home (after disconnecting the outside telephone line), the signal will distribute through your home's internal wiring, allowing any phone plugged into any jack in the house to work.

Try moving HouseCall closer to a window or to a higher floor. If signal is still poor, contact our support team — we can check coverage for your address and suggest options including a signal booster.

Your service automatically continues at $15.00*/month. We'll notify you before the first charge. There's no contract — you can cancel anytime with no penalty.

Unlimited local and long-distance calling, caller ID, call waiting, voicemail, enhanced 911 (E911), and built-in robocall blocking. All features are included — no add-ons required.

No contracts, no cancellation fees. You can cancel your service at any time by calling or through our website.

Yes! We can transfer (port) your existing landline number to your HouseCall service. The transfer typically takes 3–5 business days. Select "Keep my existing number" when ordering and provide your current number and provider information.

HouseCall runs on Consumer Cellular's nationwide 5G/4G LTE network, which covers over 99% of the U.S. population. This is the same network used by our mobile phone customers.

HouseCall requires power to operate. We recommend connecting it to a UPS (uninterruptible power supply) or battery backup for use during power outages. This will provide several hours of service during an outage.

Yes. HouseCall includes Enhanced 911 (E911) technology. When you call 911, your location information is automatically transmitted to emergency responders. Because HouseCall uses cellular technology, location accuracy may differ slightly from a traditional landline — but is comparable to a mobile phone.

1. Check that the power adapter is firmly connected. 2. Move the device closer to a window. 3. Restart by unplugging for 30 seconds, then plugging back in. 4. Check our coverage map. If the problem persists, call us at 1-800-297-0954.

Poor audio is usually a signal issue. Try repositioning HouseCall (closer to a window or on a higher floor). Also check the phone cable connection between HouseCall and your phone. If using a cordless phone, ensure the base is within range.

Make sure HouseCall is powered on and has a signal (check the LED indicator). Verify the phone cable is securely connected to both HouseCall and your phone. Try a different phone cable if available. If the issue continues, restart HouseCall by unplugging it for 30 seconds.

Hold the reset button on the back of the device for 10 seconds until all lights flash. The device will restart and reconnect to the network (this takes about 2 minutes). Note: this does not affect your service or phone number. Call 1-800-297-0954 if you need assistance.